Privacy Policy — VetPulse

VetPulse complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and protect personal information.

1. Information We Collect

We collect:

• account details (name, email, role)
• clinic details (clinic name, address, ABN)
• staff information entered by the clinic
• operational data (rosters, shifts, timesheets)
• device and usage data
• support requests and communication history

We do not collect payment card details; these are handled by our payment provider.

2. How We Use Information

We use personal information to:

• provide and improve the VetPulse service
• authenticate users
• generate rosters, timesheets, and reports
• send operational notifications
• provide support
• meet legal obligations

We do not sell personal information.

3. How We Store and Protect Data

• Data is stored in secure cloud infrastructure.
• Access is restricted to authorised personnel.
• Data is encrypted in transit and at rest.
• We maintain audit logs and security monitoring.

4. Disclosure to Third Parties

We may share data with:

• service providers (hosting, email, analytics)
• payment processors
• regulatory authorities when required by law

We do not share data with advertisers.

5. Access and Correction

You may request access to or correction of personal information by contacting us.

6. Data Retention

We retain data while your clinic uses VetPulse and for a reasonable period afterward for legal and operational purposes.

7. Your Rights

Under the APPs, you have rights to:

• access your personal information
• request corrections
• make privacy complaints

We will respond promptly.

8. Contact

For privacy enquiries:
Ludamiis Pty Ltd (ABN 40 699 017 466)
support@vetpulse.cloud