Data Handling Statement — VetPulse
This document explains how VetPulse stores, processes, secures, and deletes customer data.
1. Data Storage
- Customer data is stored in secure cloud infrastructure.
- Primary storage and backups are located in Australia (or the region specified in your agreement).
- Stored data includes rosters, shifts, timesheets, staff details, and configuration settings.
2. Backups
- Automated backups occur regularly.
- Backups are encrypted and stored separately from primary systems.
- Backups are retained for a defined period to support recovery.
3. Data Security
- Data is encrypted in transit using HTTPS/TLS.
- Data is encrypted at rest.
- Access is restricted to authorised VetPulse personnel.
- Access is logged and monitored.
- Security patches and updates are applied regularly.
4. Data Access
- VetPulse personnel may access data only when required for support or maintenance.
- All access is logged and controlled through role-based permissions.
5. Data Retention and Deletion
- Data is retained while your clinic uses VetPulse.
- After cancellation, data is retained for a reasonable period unless deletion is requested.
- Permanent deletion is performed securely and irreversibly.
6. Incident Response
- VetPulse investigates all data incidents promptly.
- Affected customers are notified if their data is impacted.
- VetPulse complies with the Notifiable Data Breaches (NDB) scheme.
7. Integrations and Third Parties
- Data may be shared with third-party providers only when required to operate the service.
- All third parties must meet security and privacy standards.
- Data is never shared with advertisers.
8. Contact
For data handling enquiries:
Ludamiis Pty Ltd (ABN 40 699 017 466)
support@vetpulse.cloud